Ticketmaster Has a Monopoly. Fans Hate It, but Artists Love It

Michael Beausoleil
7 min readDec 26, 2022

November 15, 2022, was a disastrous day for millions of Americans. They woke up, logged online, and received poor customer service. These people were eager to get concert tickets but were met with service outages and site crashes. Of course, this is nothing new, so what made this day different?

The victims were Swifties. Tickets were on sale for Taylor Swift’s Eras tour, and demand far outweighed supply.

Michael Beausoleil

User Analytics | Digital & Brand Marketing | Productivity … hoping to explore topics that interest me and find others with similar passions