Ticketmaster Has a Monopoly. Fans Hate It, but Artists Love It

November 15, 2022, was a disastrous day for millions of Americans. They woke up, logged online, and received poor customer service. These people were eager to get concert tickets but were met with service outages and site crashes. Of course, this is nothing new, so what made this day different?

The victims were Swifties. Tickets were on sale for Taylor Swift’s Eras tour, and demand far outweighed supply.